Terms and Conditions

Metaprom AI is a digital service that uses artificial intelligence and technology providers to help create images, videos, and other advertising materials. By accessing, creating an account, or using the service, you accept these terms and our Privacy Notice.

The service is initially directed to people and businesses in Mexico. We are not a legal, tax, or intellectual-property agency, and results do not replace professional advice.

You can sign in through an identity provider, currently Google. You are responsible for keeping access to your account secure and for associated details being accurate. Tell us through the Support form if you detect unauthorized access.

You keep the rights you already have in photographs, logos, trademarks, text, and other preexisting material you upload. Metaprom AI does not acquire ownership of that material merely because you use it in the service.

You represent that you have sufficient rights, licenses, and permissions to upload and process it, including any required permissions for trademarks and identifiable people, their image, voice, or data, when applicable. You must not upload material that is illegal, deceptive, abusive, invasive of privacy, or that infringes third-party rights.

You must not upload photographs, images, voice, personal data, or other identifiable content of minors for generation or any other use in the service.

By uploading material, you grant Metaprom AI a limited, non-exclusive license, revocable to the extent the operation of the service allows, solely to process that material and produce the results you request, including storage, generation, delivery, and any Share functions you enable.

When you request or receive a free preview, you authorize Metaprom AI, broadly, royalty-free, and non-exclusively, to process, store, reproduce, display, communicate, and use the resulting preview to operate, demonstrate, promote, and market Metaprom AI, including on our site, social networks, presentations, and advertising.

This authorization does not transfer ownership of your preexisting material and always remains subject to applicable privacy, image, and personality rights and to consents required by law. Free previews may include Metaprom AI branding or watermarks and may be subject to the download and sharing restrictions available in the product.

If you have a legitimate concern about a promotional use, use the Support form so we can review it directly.

For paid results we deliver to you, you receive a broad authorization to use them for personal and commercial purposes. That use remains subject to third-party rights, applicable law, and the limitations of AI-generated content. AI-generated output may not be unique.

During production of a Premium Commercial, Metaprom AI bears the production risk within the scope of the service purchased. We do not sell you an AI-generation attempt. A failed generation does not become your problem merely because artificial intelligence can make mistakes. We keep working within that scope; if we cannot deliver a satisfactory Premium Commercial, the corresponding payment is refunded under the Payments, Credits, Cancellations, and Refunds Policy.

That does not mean unlimited concepts, unlimited scope changes, or unlimited revisions unrelated to correcting or finishing the purchased product.

After a satisfactory delivery, you remain responsible for reviewing the final content before publishing or using it, and for how and where you use it. That pre-publication review is not the same as accepting whatever an AI model generated during production.

We do not guarantee exclusivity, copyright ownership, registrability, or the complete absence of similarities to third-party content. We also do not guarantee platform-policy compliance, legal or advertising approval, or business results.

Current products are prepaid packages, not subscriptions. Prices and currency are shown before you pay. Purchased balances do not expire and remain available until used, according to current product behavior.

A unit is consumed when a new finished piece is generated and saved. Reasonable adjustments that continue the same project should not consume another unit. When the product, service, campaign, or creative concept changes, a new project may begin and another unit may be consumed.

Payments are processed by external providers. With OXXO, creating a voucher or reference does not confirm payment: balance is added only after we receive canonical payment confirmation. See the details in our Payments, Credits, Cancellations, and Refunds Policy.

When you use Share, a public URL is created. Anyone with that URL can view the shared presentation. The public Share presentation does not intentionally expose your account email or your identity as the owner.

Interactions with a Share page may be measured with Metaprom AI first-party analytics. You should not Share content you are not authorized to publish. Public Share pages are configured not to be indexed by search engines.

If you need help with shared content, write to support@metaprom.com.

You may not use the service for fraud, impersonation, exploitation, harassment, illegal content, infringement of rights, evasion of security measures, or to harm the service or others. We may limit or suspend access when there is reasonable evidence of fraud, abuse, improper chargebacks, security risk, or illegal use. Whenever practical, we will try to clarify and resolve the case with you.

We depend on third-party hosting, authentication, storage, payments, and artificial-intelligence model services. We may perform maintenance, change providers, or adjust features. We do not promise uninterrupted availability, but we will work to restore the service and reasonably resolve failures.

We may update these terms when the product, the law, or our practices change. We will publish the current version and its date; if a material change requires another form of notice or consent, we will provide it.

We remain responsible for obligations that cannot be excluded under applicable law. In other cases, any liability will be assessed reasonably according to the affected service and proven direct damage. Nothing in these terms limits non-waivable consumer rights or remedies available under Mexican law.

For questions, corrections, refunds, or claims, use the Support form. We will look for a direct, good-faith solution.

These terms are interpreted under the laws applicable in Mexico, without preventing a consumer from going to the competent authorities or forums that correspond to them.